Sightsavers is looking for an experienced Support Services Manager to join our team in Abuja, Nigeria, to directly support the Country Director an oversee office management duties.
Salary: Local terms and conditions apply
Location: Abuja, Nigeria
Contract: 2 year Fixed Term Contract
Hours: Full time, 35 hours per week
About the role
The Support Services Manager will coordinate and supervise internal and external administrative/management operations for the Nigeria Country Office and provide strategic leadership in the compliance and delivery of organisational administrative policies including human resource and general office management.
As the Support Services Manager you will be responsible for the day-to-day management of the office and ensure adherence to management/administrative policies and procedures. You will ensure that staff and partners comply with Sightsavers policies on IT, and work with HR to deliver on all HR issues in Nigeria and ensuring that Sightsavers meets all government regulatory requirements in Nigeria.
Further duties include:
- Lead in various office events (meetings, seminars, plenaries, workshops, Away-Days etc) and travel arrangement for staff.
- Monitoring of office deadlines and schedules.
- Ensure organisational compliance to government regulations and standards.
- Ensure all Service Level Agreements with landlords, security companies, IT and Consultants are met.
- Provide specific administrative support required by the country director.
- Work with Country Safety and Security Officer (in conjunction with the CD) on safety and security matters.
- Provide effective leadership for support staff to perform their assigned roles and responsibilities effectively.
- Oversee annual performance review for all staff.
- Identify training needs for support staff and organise as required.
- Ensure approval process for staff benefits, entitlements and contracts renewals are complied with.
- Ensure documentation of all staff records in- country
- Support and facilitate recruitment process in NCO.
- Supervise the Administrative Officers for effective delivery of their responsibilities.
Skills and Experience
- Working experience, or a university degree/tertiary qualification in Management Administration/Human Resource/Secretary Ship/ or equivalent professional qualification from a recognized Tertiary institution.
- Extensive working experience in a similar position in an administrative and/or financial environment of a reputable development organization/INGO.
- Office management experience.
- Experience of managing travel arrangements for employees.
- Knowledge of HR duties and practices.
- Line Management experience.
- Preparation of employee annual performance reviews and work plans.
- Experience of managing employee benefits and ensuring they meet compliance guidelines.
- Experience of recruitment practices and hiring staff
This is a varied and detailed role, for a list of all duties and requirements please read the full job description.
Candidates are welcome to demonstrate their ability to match the person specification by expanding on how their experience, training and/or qualifications might have provided them with the knowledge or skills required for the role. Successful candidates will be appointed on merit.
Next Steps
To apply for this exciting new opportunity, please submit your CV via our recruitment portal and answer all questions in the application process. We are particularly interested in learning of your motivations for applying.
We anticipate that the first stage of our interview process will involve a task and will take place in our Abuja office during the dates of 1st, 2nd, and 3rd of November 2023. The 2nd stage of our process will include an in person oral interview starting during the week of the 13th November 2023.
The ideal start for the successful candidate will be in December. However, we are able to accommodate for notice periods, and therefore the start date may be at the beginning of January 2024.
As a global equal opportunities employer, Sightsavers is committed to embracing diversity throughout our workforce by creating an inclusive environment that reflects the many cultures and locations where we work. Our workforce will be truly representative of all sections of society and we will actively promote the inclusion of individuals with a disability. Sightsavers is a Disability Confident Leader and qualified people with a disability are particularly encouraged to apply.
Sightsavers is an employer that does not tolerate any form of harassment and has zero tolerance for sexual exploitation and abuse. All potential candidates will be subjected to rigorous background checks and controls.
How to apply
Please apply using the link provided below: